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Legal

Privacy Policy

Last updated: October 2026

1. Introduction

Welcome to UCONNEQT LTD, trading as Payzu ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our website, products, and services.

UCONNEQT LTD is registered in England and Wales (Company Number: 15939027), with a registered office at 5 Cedar Road, Rochester, England, ME2 2HB. We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal data described in this policy.

2. What Data We Collect

We may collect and process the following data about you:

  • Identity Data: First name, last name, username or similar identifier, title, and date of birth.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Business Data: Business name, company registration number, business type, industry, monthly turnover and card takings.
  • Financial Data: Bank account details, card processing statements you send us, and business financial history needed by our partners to assess your application.
  • Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us.
  • Enquiry & Communications Data: Information you give us through our website forms, savings calculator, chat assistant, phone calls, email and WhatsApp messages.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system, and platform.

3. How We Use Your Data

We use your personal data in the following ways:

  • To respond to your enquiries and requests for a quote or callback.
  • To prepare a personalised saving proposal from a card statement or invoice you send us, including through our savings page (save.payzu.co.uk), and to email it to you.
  • If you give us your phone number when you send a statement, we use it only to call you about that proposal. If you leave it empty, we will only contact you by email.
  • To introduce your business to the partner relevant to your enquiry, such as a payment provider, lender, funding provider or our accountancy partner.
  • To register you as a new customer or partner.
  • To process and deliver your requested services, including managing payments, fees, and charges.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, and system maintenance).
  • To check whether your business is likely to be eligible for our partners’ products before we make an introduction.
  • To send you information about our services that may be relevant to your business. You can opt out at any time by replying “stop” or using the unsubscribe link.

4. Legal Basis for Processing

Under UK GDPR, we will only use your personal data when the law allows us to. Most commonly, we rely on the following legal bases:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.
  • Consent: Where you have provided clear consent for us to process your personal data for a specific purpose.

When you ask us to introduce you to a partner, we share your details because you have asked us to (taking steps at your request before a contract) and because it is in our legitimate interests to provide the introduction you requested.

5. Data Sharing and Third Parties

We may share your personal data with select third parties for the purposes set out in Section 3, including:

  • Our partners, to provide the introduction you asked for. These include lenders and funding providers (such as Fiducia Commercial Network and Capital on Tap), merchant cash advance providers, payment and card terminal providers (such as DNA Payments) and our accountancy partner (RS Accountancy Services). Partners are authorised by the Financial Conduct Authority where their products require it.
  • Service providers acting as processors on our behalf, such as website hosting and email (Hostinger), customer relationship management (CRM) and marketing tools.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Our partners use your data as independent data controllers under their own privacy policies, which they will give you. As part of their assessment, lenders and funding providers may carry out credit and identity checks with credit reference and fraud prevention agencies.

If you send us a statement for a saving proposal, we use it to prepare that proposal only. We will not pass it to a payment provider or any other partner unless you tell us you want to go ahead.

6. International Transfers

Some of our service providers may store or process data outside the UK, for example in the European Economic Area or the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner’s Office.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

If you make an enquiry but do not become a customer, we keep your enquiry details for up to two years so we can follow up and respond to any questions, and then delete them.

Statements and invoices you send us for a saving proposal are kept only while we prepare the proposal and answer your questions about it. If you do not become a customer, we delete the files within 90 days of sending you the proposal. Your contact details and the proposal itself are kept as enquiry details (up to two years, as above).

8. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

To use any of these rights, contact us using the details below. There is usually no charge, and we will respond within one month.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Statements you upload on our savings page are sent straight to our team's secure mailbox and are not stored on the website. Please cover or crop out full card numbers and bank details before you send a statement. If we receive any, we delete them.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

11. Policy Changes

We keep our Privacy Policy under regular review. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.