Complaints Procedure

At Payzu, we strive to provide the highest level of service. If you are dissatisfied, we want to hear from you so we can put things right.

How to complain

You can contact us via:

• Email: info@payzu.co.uk
• Phone: 020 8137 7141
• Post: 5 Cedar Road, Rochester, England, ME2 2HB

Our Process

• We will acknowledge your complaint within 3 working days.
• We will investigate the issue thoroughly and impartially.
• We aim to provide a final response within 8 weeks.

Escalation

If you remain dissatisfied with our final response, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Read our full Complaints Policy.